Frequently asked questions

If your question isn't here, please reach out! 
Contact us on ourlowcarblife@outlook.com or send us a message on Instagram @implementinglowcarb_

Are there any rebates available?

Yes. In fact, quite a few. Please note all services are telehealth. No 'in person' visits available.

Following your dietitian consultation, you will receive an itemised receipt which you can self-claim with Medicare or your private health insurance provider.
 
Private Health Insurance with dietetics extras:
Initial telehealth dietitian consultation (Item 301), review telehealth consultation (302). The rebate received will depend on your insurer and level of cover. No GP referral required. Most insurances company will tell you how much you will get back in your relevant Product Disclosure Statement (PDS) statement.

Chronic Disease Management Plan (EPC):
This entitles you for up to 5 sessions per calendar year (Dec-Jan) with a rebate back from Medicare of $56.00 per visit, or $280 for 5 visits. The item number is 93000 (EPC telehealth dietitian consultation)  GP referral required.  It is a requirement that you provide a copy of the referral details which include the following:

  • the name of the referring health professional
  • the address or provider number of the referring health professional
  • the patient’s referral date
  • the period the referral is valid for

You can email the referral to ourlowcarblife@outlook.com

Here is an example of what the referral may look like. 

You can submit a Medicare claim online using either:
  • Your Medicare online account through myGov or
  • the Express Plus Medicare mobile app

Or, you can look online here for other ways to claim a rebate such as by post or at a service centre.

Please note: 
  • you can't claim both Medicare and private health insurance consecutively for the same visit. 
  • Patients are required to pay the cost of the consultations (individually or in a pack) before the consultation 
  • Consultations are not bulk billed
  • Please let us know prior to your first appointment should you wish to claim
  • Following your dietitian consultation, you will receive an itemised receipt which you can self-claim with Medicare or your private health insurance provider.
     

Can I claim on private health insurance?

Yes - you can claim on most private health insurance with extras cover.

Following dietitian visits, you will receive an itemised receipt which you can self-claim with your private health insurance provider.

Private Health Insurance with dietetics extras:
Initial telehealth dietitian consultation (Item 301), review telehealth consultation (302). The rebate received will depend on your insurer and level of cover. No GP referral required. Most insurances company will tell you how much you will get back in your relevant Product Disclosure Statement (PDS) statement. 

Please note: 
  • Patients are required to pay the cost of the consultations (individually or in a pack) before the consultation
  • We do not bulk bill
  • Please let us know that you wish to claim prior to your first appointment. 
  • All services are telehealth. No 'in person' visits available. 

Can I use my Chronic Disease Management Plans (EPC/Care plan)?

Yes.

Following dietitian visits, you will receive an itemised receipt which you can self-claim with Medicare.

Chronic Disease Management Plan (EPC) – this entitles you for up to 5 sessions per calendar year, with a rebate back from Medicare of $56.00 per visit, or $280 for 5 visits. The item number is 93000 (EPC telehealth dietitian consultation)  GP referral required.  It is a requirement that you provide a copy of the referral details which include the following:

  • the name of the referring health professional
  • the address or provider number of the referring health professional
  • the patient’s referral date
  • the period the referral is valid for

You can email the referral to ourlowcarblife@outlook.com

Here is an example of what the referral may look like

You can submit a Medicare claim online using either:
  • Your Medicare online account through myGov or
  • the Express Plus Medicare mobile app

Or, you can look online here for other ways to claim a rebate such as by post or at a service centre.

Please note:
  • Patients are required to pay the cost of the consultations (individually or in a pack) before the consultation
  • We do not bulk bill
  • Please let us know before your first consultation should you wish to claim. 




Can I use my Eating Disorder Management Plan?

Yes. 

Eating Disorder Management Plan: this entitles you for up to 20 session per calendar year with a rebate of $56.00 per session. The item number is 93074: Dietetic Video Consultation for Eating Disorders. If you would like to claim for dietetic consultations please speak to your GP about whether you qualify for an Eating Disorder
 Treatment Plan or look here as a referral is required. 

Can you help me with my NDIS participant assessment?

Yes, if your NDIS plan is self-managed.
 
NDIS participant assessments: 
Receive a detailed report from a dietitian which includes recommendations for your disability-related nutrition supports you may need but are not using. You should not be out of pocket for our dietitian services if these supports are included in your approved NDIS plan.

In your NDIS plan, dietetic services can be claimed under:

Capacity Building: Improved daily living

or

Capacity building: Improved health and wellbeing

We apply pricing in line with the NDIS price guide.

A comprehensive assessment requires 1 hour telehealth consultation and approximately 2 hours report writing time at a cost of $193.99/hr. 

We aim to provide the report within 1 week and will work with you to make sure we capture as much detail as possible to advocate for your nutritional needs. 

Please note: 
  • Your NDIS plan must be plan managed or self-managed not NDIA managed as Our Low Carb Life isn't a registered NDIA provider. 




Can you help me with my MyAgedCare Assessment?

Yes! 

Receive a detailed report from a dietitian which includes recommendations for your chronic disease and disability-related nutrition supports you may need but are not using. You should not be out of pocket for our dietitian services if these supports are included in your approved MyAgedCare plan.

A comprehensive assessment requires 1 hour telehealth consultation and approximately 2 hours report writing time at a cost of $193.99/hr. We aim to provide the report within 1 week and will work with you to make sure we capture as much detail as possible to advocate for your nutritional needs. 


I am a self-managed NDIS participant. Can I work with Our Low Carb Life?

Yes!

We work with self-managed NDIS participants. 

NDIS participant assessments: Receive a detailed report from a dietitian which includes recommendations for your disability-related nutrition supports you may need but are not using. You should not be out of pocket for our dietitian services if these supports are included in your approved NDIS plan.

In your NDIS plan, dietetic services can be claimed under:

Capacity building: Improved daily living

or

Capacity Building: Improved health and wellbeing.

We apply pricing in line with the NDIS price guide.

A comprehensive assessment requires 1 hour telehealth consultation and approximately 2 hours report writing time at a cost of $193.99/hr. We aim to provide the report within 1 week and will work with you to make sure we capture as much detail as possible to advocate for your nutritional needs. 

Please note: your NDIS plan must be plan managed or self-managed not NDIA managed as Our Low Carb Life isn't a registered NDIA provider.